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General conditions, terms of business


General Conditions and Terms of Business

By completing the booking process, you confirm that you have read, understood, and accepted the General Conditions and Terms of Business presented below and that you recognize their unrestricted legal validity.


1. Scope of Services

Via this website, Hotel Traube di Schoepf Michael & CO. SAS in Via del Paese 12 - 39029 Stelvio (BZ) - Italy – VAT/UID nr. IT02525330219 - provide an online platform which you can request offers and make reservations.

By placing a reservation via this Internet service, you enter into a legally binding contractual relationship with the given lodgings establishment.
You will receive a corresponding confirmation by e-mail (after you have transferred any advance partial payment which may be required).


2. Rates

The rates listed in our website are extremely competitive. All of the prices appearing in this booking portal include VAT.
Please note that as of 01/01/2014 a City Tax was introduced, which is NOT included in the published prices.
The amount of the City Tax depends on the category of the accommodation as well as on the municipality regulations. The city tax is to be paid directly at the accommodation (children until 13 years do not have to pay for it).


3. Data Protection

In accordance with Article 13 of Legislative Decree No. 196 of June 30, 2006, we hereby inform you that all of the data you enter in the context of the booking process will be transmitted to the Hotel Traube; this is because this information is necessary to provide the agreed-upon services.
Furthermore, Hotel Traube digitally stores and processes the data in order to transmit information and/or advertising material.

By completing the booking process, you grant your permission for the use of your data in accordance with the aforementioned purposes. With regards to the processing of this data, you retain all rights set forth in the aforementioned statutory regulation. The legal holder is Hotel Traube di Schoepf Michael & CO. SAS – Via del paese 12 – I-39029 Stelvio (BZ).
At the same time, you are prohibited from extracting, uploading, distributing, reproducing, or "framing" pages or content obtained from this website; in particular the use of this information for commercial or competitive purposes is expressly prohibited.


4. Payment

Reservations with advance partial payment (earnest money/deposit): Your credit card will be charged for the advance payment fee of 30% of the total cost of your accommodations, and your credit card data will be used exclusively for the purpose of making this charge; specifically, your data will not be stored or transmitted for any other purpose.

Reservations with complete payment in advance: Your credit card will be charged for 100% of the total cost of your accommodations, and your credit card data will be used exclusively for the purpose of making this charge; specifically, your data will not be stored or transmitted for any other purpose.

In the event that the advance partial payment or complete advance payment are not made by credit card, but rather by bank transfer, your agree to transmit us by e-mail verification of payment within 48 hours of booking; this verification of payment must indicate that the agreed-upon sum (30% or 100%, as the case may be) has indeed been transferred. PLEASE NOTE: Your reservations will be honored only under the condition that the aforementioned verification of payment is received by the lodgings establishment within 48 hours of booking. If no such verification is received within 48 hours of booking, the reservations are considered null and void.
Reservations for which the advance partial payment or complete advance payment have been made by means of bank transfer are possible only if the point in time of the booking is at least 168 hours earlier than the start of the day of arrival.

In the event you cancel your reservations or arrive late or depart prematurely, the lodgings establishment will, in any event, retain 100% of the advance partial payment. 
If your stay takes place as planned, the lodgings establishment will then charge you for the remaining 70% of the cost on check out.
In the event you cancel your reservations or arrive late or depart prematurely, the lodgings establishment will retain 100% of your complete advance payment.

In the event that the lodgings establishment cancels your reservations, you will be remitted in full (100%) the amount you paid.

In the case of reservations made without any form of advance payment it is vital that you provide your credit card number during the booking process. 


5. Cancellations by the Guest in the Case of Reservations without Any Form of Advance Payment

The right of withdrawal as laid down in the Consumers’ Code is not contemplated – however, we are willing to apply the following conditions for withdrawal.

In the event you wish to cancel your reservations or if you anticipate arriving late or departing prematurely, you must notify by e-mail the lodgings establishment within the deadlines listed below.

Up to 30 days (high season) or 7 days (low season), at the latest, before the agreed-upon day of arrival (the seasons you find under ROOMS & PRICES on our website), the lodgings contract can be cancelled without any additional charges (except the deposit).

In this case, the lodgings establishment has no claim to compensation for damages (except the deposit).

However, if the lodgings establishment learns, between the 30th day before the agreed-upon day of arrival and the day of arrival, itself, of the cancellation or late arrival or premature departure, the guest is liable for the following cancellation penalties:

In the event that the guest does not make use of the reserved accommodations for the agreed-upon period of time without cancellation, or in the event the guest arrives late and/or departs prematurely without notification by e-mail, the guest will be charged 100% of the agreed-upon total price or, in the case of late arrival and/or premature departure, 100% of the price for the days between the agreed-upon and the actual day of arrival and/or day of departure.
The agreed-upon price is defined as the total price stated at the time of the booking.
In the event that not all of the booked beds are occupied or are cancelled (including due to late arrival and/or premature departure), the aforementioned provisions apply only to the agreed-upon price of the unused and/or cancelled beds (including due to late arrival and/or premature departure).


6. Exclusion of Liability

For this reason we assumes no liability for any incorrect and/or untrue information published in our homepage (including rates and availability).


7. Miscellaneous

Unless otherwise stated, the software used for our services and/or our website and which is available on it and the intellectual property (including copyrights applying to the contents and applications) on our website belong to Hotel Traube SAS di Schoepf Michael & CO.
These General Terms and Conditions of Business and the provision of our services are subject to Italian Law, and are to be interpreted accordingly. The court venue for all disputes arising from or in the context of these General Terms and Conditions of Business and our services shall be Bozen/Bolzano (Italy), only.
If any provisions of this contract is or becomes ineffective, the effectiveness of the remaining provisions shall not be affected.

Notification pursuant to Part III, Section III, Paragraph I of Italian Legislative Decree no. 206/2005 (Consumers’ Code).



Right to Access Personal Data and Other Rights

1. A data subject shall have the right to obtain confirmation as to whether or not personal data concerning him exist, regardless of their being already recorded, and communication of such data in intelligible form:

2. A data subject shall have the right to be informed: 
a) of the source of the personal data; 
b) of the purposes and methods of the processing; 
c) of the logic applied to the processing, if the latter is carried out with the help of electronic means; 
d) ID data of the controller, managers and representative; 
e) of the entities or categories of entity to whom or which the personal data may be communicated and who or which may get to know said data in their capacity as designated representative(s) in the State’s territory, data processor(s) or person(s) in charge of the processing.

3. A data subject shall have the right to obtain: 
a) updating, rectification or, where interested therein, integration of the data; 
b) erasure, anonymization or blocking of data that have been processed unlawfully, including data whose retention is unnecessary for the purposes for which they have been collected or subsequently processed; 
c) certification to the effect that the operations as per letters a) and b) have been notified, as also related to their contents, to the entities to whom or which the data were communicated or disseminated, unless this requirement proves impossible or involves a manifestly disproportionate effort compared with the right that is to be protected. 

4. A data subject shall have the right to object, in whole or in part: 
a) on legitimate grounds, to the processing of personal data concerning him/her, even though they are relevant to the purpose of the collection; 
b) to the processing of personal data concerning him/her, where it is carried out for the purpose of sending advertising materials or direct selling or else for the performance of market or commercial communication surveys. 


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Hotel Traube di Schoepf Michael & CO. SAS

Dorfstraße / Via del paese 12

I-39029 Stilfs / Stelvio (BZ)

Tel.: +390473611584

UID/VAT nr.: IT02525330219

Handelskammer/Camera di commercio Bolzano REA-Nr.: BZ - 184773

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